The end of a Discover Your Best Thinking with Precision Q+A workshop can feel like New Year’s Eve. It is an opportunity to think and communicate differently, and to use our new Q+A skills to think and collaborate deeper. But like many New Year's resolutions, the changes we swore we were going to make can soon be forgotten if we don’t establish a routine. Why It’s So Hard to Change Our workplace conversations differ dramatically from social conversations, where questions are often … [Read more...]
Meetings
The First Step for Mindful Communication
We live in an age of ever-increasing chatter. The never-ending stream of messages, alerts, reminders, and emails means our minds rarely settle during the workday. In this context, it’s easy to rush as we ask questions and deliver answers in our meetings. We think we can’t pause for a second or two, because if we do: Someone might hijack the thread of our discussion, leaving issues unaddressed. We’ll be viewed as less credible or knowledgeable. We’ll lose out on the opportunity to add … [Read more...]
Answering Anxiety
At the beginning of every workshop we teach, we ask participants to briefly self-assess their thinking and communication skills. Not surprisingly, more than 60% cite the following as their personal Achilles heel: “communicating clearly and concisely at the speed of conversation.” Answering questions that others ask us during meetings isn’t always easy. Anxiety can surface: We may worry that our comments could hurt a colleague’s feelings or be perceived as insensitive. We may worry that … [Read more...]
Hello, Are You REALLY Listening?
Successful collaboration requires listening. For something that seems so simple and natural on the surface, listening is far from simple or easy when we dive deeper. We recently read this profound observation about listening from the actor Alan Alda: … [Read more...]
The one question that yields better focus
We have all noticed that our attention is in constant demand. Multiple communication channels, myriad interruptions, and technological distractions can keep us from bringing our full presence to our work. At Vervago, we have recently re-named a category of question, formerly Go/NoGo Questions, as Focus Questions, reflecting the growing importance of controlling our energy and attention in our work. This growing prominence of Focus Questions for the quality of work is reflected in psychologist … [Read more...]
“Great Question”
David, a Sr. Finance Manager who participated in a recent Discover Your Best Thinking with Precision Q+A workshop in Silicon Valley, asked: “Sometimes I say ‘That's a great question' before I answer questions in meetings. Should I be more direct and just answer?" It depends on the type of meeting. This month’s Skill Sharpener addresses David’s question in relation to collaborative problem-solving meetings. Next month we’ll address his question in the context of review … [Read more...]